Refund Policy

1. What this policy covers

This policy applies to every purchase of One Click Order Pro made through our checkout, from Muhammad Abbas, a sole proprietor based in Multan, Punjab, Pakistan, trading as “One Click Order”. It forms part of our Terms of Service.

Our product is downloadable software — a WordPress plugin. Nothing is shipped, so there is nothing to return, nothing to post back, and no restocking fee. A refund simply means we send your money back.

If you bought through a marketplace or reseller rather than from us directly, that shop's refund rules apply to your purchase. Email us anyway and we will point you to the right place.

2. Your 14-day refund window

Being honest about why helps us improve the product — but it is entirely optional, and it never changes the answer.

3. Licences shorter than 14 days

Pro is sold by the day, and the smallest order is 5 days — which is shorter than the 14-day refund window. So one sensible condition applies:

An example: you buy 5 days. You can ask for a full refund on day 1, 2, 3 or 4 — the whole amount, not a part of it. Once day 5 has passed, you have had everything you paid for.

If you bought 14 days or more, the plain 14-day window in section 2 is the one that applies to you.

4. Try the free version first

The core of our plugin is free forever on the WordPress.org plugin directory. You can install it on your real site, with your real theme and your real hosting, and see the order form working before you spend a rupee or a dollar.

We mention this in our refund policy on purpose: the best refund is the one nobody needs. If you are unsure whether the plugin fits your store, try the free version first, or email us and ask — we will tell you honestly if Pro will not solve your problem.

5. When we cannot give a refund

Our promise is deliberately simple, so the list of exceptions is short. We may decline a refund only when:

• the request comes after the 14-day window has closed;
• the licence was shorter than 14 days and has already run out (section 3);
• the files, or a download link, have been resold, redistributed or shared with anyone else;
• we have already refunded you for the same product before, and you have bought it again;
• the purchase was used to break our Terms of Service — for example selling prohibited goods through the order form, or committing fraud;
• a chargeback or payment dispute has been raised with the bank instead of contacting us, in which case the bank's process decides the outcome, not us.

6. Duplicate or unrecognised charges

Charged twice by mistake? Bought the wrong number of days? A charge on your statement you do not recognise? Email us and we will fix it in full, however long ago it happened. Situations like these are simply errors, and the 14-day window does not apply to them.

If you believe someone used your card without permission, tell us at help@oneclickorderpro.com straight away and also tell your bank. We will refund a confirmed unauthorised payment and cancel the licence created by it.

7. How to ask for a refund

Send one email to help@oneclickorderpro.com with “Refund request” in the subject line, and include:

• the email address you used when you bought;
• your order number or the payment reference from your receipt;
• the date and the amount of the payment;
• optionally, what went wrong — it helps us, but it is not required.

You can also use the contact form on our website. There is no special form, no phone call and no cancellation fee.

8. What happens after you ask

Here is exactly what to expect, so nothing is a surprise:

If we ever have to decline a refund, we will tell you plainly which part of section 5 (“When we cannot give a refund”) applies and why — you will not be left guessing or ignored.

When a refund is issued, the licence it paid for ends. Please remove the Pro version from your site; the free version stays available to you.

9. How the money comes back

• Refunds go back to the original payment method and the original account. We cannot send the money somewhere else — that rule protects you as much as us.
• The refund is made in the same currency you were charged in (USD (US Dollars)).
• If your bank converted the currency, the rate on the day of the refund may differ slightly from the rate on the day you paid. That difference is your bank's, not ours, and we cannot make it up.
• Any fee your own bank charges for the transfer is outside our control.
• We refund the full amount we received. Where a payment provider collected tax on the sale, that tax is refunded too, according to that provider's process.

10. Partial refunds

Within the refund window we give full refunds, not part ones — you get everything back, not a share based on days used.

Partial refunds happen in only two situations:

• you ask for one yourself and we agree it is fair; or
• we end your licence early for a reason that is not your fault — then we refund the unused part of your licence period automatically.

11. Cancellations and renewals

When your days finish, the Pro licence simply ends. You do nothing, you pay nothing, and you can buy more days whenever you want.

12. Chargebacks

If something is wrong with your payment, please email us before your bank. We give refunds under a clear policy, we answer within 2 business days, and we would far rather solve it directly than have a dispute decided by other people.

A chargeback raised without contacting us first freezes the situation: the licence tied to that payment may be suspended while the case is open, and the decision passes to the bank and the payment provider. We will give them our full records of your order, the delivery and our messages.

Raising a chargeback for a purchase you did receive and did use is fraud, and we take it seriously — see “Chargebacks and payment disputes” in our Terms of Service.

13. Your legal rights

This policy adds to your legal rights; it never takes anything away from them.

If you are a consumer in the EU or the UK, you normally have 14 days to withdraw from an online purchase. For digital content downloaded immediately, that right can end once the download starts and you have agreed to it — but we give you the full 14 days anyway, whether or not you have downloaded and installed the plugin. You are better off under this policy than the minimum the law requires.

Wherever you live, if your local consumer law gives you a stronger right than this policy does, that stronger right applies.

14. Changes to this policy

We may update this policy. The version on this page is always the current one, and the effective date and version number are shown at the top.

A change is never applied backwards: the policy in force on the day you bought is the policy that covers your purchase, even if we change it afterwards.

15. How to contact us

Refund questions, or anything about an order, go to help@oneclickorderpro.com — a real inbox that a person reads. Our full business details are in the box below.

You can also read our Terms of Service and our Privacy Policy.